Jobs in Bridge%20City, Texas

Dynamic Environment

SOCIAL WORKER 6-A

State of Louisiana Bridge City, LA

Office of Juvenile Justice Bridge City Center for Youth 3225 River Road Bridge City, LA 70094 This vacancy is located at the Bridge City Center for Youth in Bridge City, Louisiana. This position requires possession of Licensure as a Licensed Master's Social Worker (LMSW) or Licensure as a Licensed Clinical Social Worker (LCSW) by the Louisiana State Board of Social Work Examiners. No Civil Service test score is required in order to be considered for this vacancy. The Office of Juvenile Justice will receive a list of eligible applicants ONLY from the people who respond to this posting. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. For further information about this vacancy contact: Ronald Broussard OJJ/ Human Resources [email protected] In the supplemental questions section, applicants must authorize the HR Office of Juvenile Justice to contact prior employers to check references under the Prison Rape Elimination Act (PREA) to be considered for employment. The Office of Juvenile Justice is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide . If you are contacted for an interview, please let us know at that time if you will need special accommodations. NOTE: Prior to an appointment, the selected applicant must take and pass a drug screening test, possess a valid Louisiana Driver's License and clear a background check. This agency participates in the E-Verify system for verification of citizenship and employment authorization. MINIMUM QUALIFICATIONS: Possession of a current Louisiana license to practice as a Licensed Master's Social Worker (LMSW) or a Licensed Clinical Social Worker (LCSW) followed by five years of social services experience. FUNCTION OF WORK: To provide consultation on and coordination of complex program areas involving policy and procedure development for a region or at the headquarters office in order to assure that the provision of quality services is in keeping with recognized standards for the protection of clients that are being served by contract programs. LEVEL OF WORK: Program Manager SUPERVISION RECEIVED: Broad review from higher-level administrative staff. SUPERVISION EXERCISED: Functional supervision over personnel in contract programs. LOCATION OF WORK: Department of Health and Hospitals; LSU-Health Sciences Centers, Acute Care Hospitals, Medical Schools; Veterans Affairs; Department of Corrections. JOB DISTINCTIONS: Differs from the Social Worker 5-A by the presence of providing consultation on and coordination of complex program areas involving policy and procedure development for a region or at the headquarters office in order to assure that the provision of quality services is in keeping with recognized standards for the protection of clients that are being served by contract programs and the absence of serving as sole social worker at a facility having full managerial responsibility over a facility's social services program. Differs from the Social Worker 5-B by the presence of providing consultation on and coordination of complex program areas involving policy and procedure development for a region or at the headquarters office in order to assure that the provision of quality services is in keeping with recognized standards for the protection of clients that are being served by contract programs and the absence of supervisory responsibility. Differs from the Social Worker 6-B by the absence of providing the management function for an inpatient social work unit with a subordinate counseling staff composed of a supervisor, social workers, and other social services personnel. Differs from the Social Worker 7 by the absence of managerial responsibility for a multi-faceted social work component incorporating three or more supervisory units. Plans, organizes, and implements all regional social work services. Coordinates the activities of the program with other units and agencies. Administers an involved training program for students of a recognized university that have interns with the agency. Acts as consultant on social work matters to other professionals, administrators, psychologists, occupational therapists, medical director, residential care, and training directors. Assesses and evaluates social work program effectiveness through quality control activities and statistical analysis. Develops, interprets, and implements policy and procedures for the regional clinical social work program. #J-18808-Ljbffr

Work Life Balance

CSR

Community Veterinary Partners Bridge City, TX

false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Bridge City Animal Hospital Customer Service Representative (CSR) Job Summary The Customer Service Representative's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the CSR is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic's procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved. The Client Service Specialist reports to the Hospital Manager and in his/her absence, the Managing doctor. Job Duties and Responsibilities Client Service: Before a Visit • Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address needs of perspective clients. • Schedules client appointments and addresses client questions including calling clients back. • Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate. • Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians' time. • Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water). • Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc. • Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies. • Demonstrates a full working knowledge of Impromed procedures and functional applications. Client Service: During a Visit • Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure. • After preparing patient's chart, communicates with front technician as to the client's needs, and follow through to be certain that the client's needs are taken care of. • Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc. • Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor. • Assists emotional and/or grieving clients by escorting them to a private area. Demonstrates empathy for clients' companion animals. Uses a variety of techniques shown in training, to reassure distressed pet owners. • Completes all filing, including paid invoices, radiographs, lab reports, and correspondence. • Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital. Also counsels clients as to payment options, and helps clients to fill out any necessary paperwork such as Care Credit applications or promissory notes Client Service: Following a Visit • Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone. • Follows up with clients via phone after a patient visit/surgery or to schedule a doctor recommended treatment (This responsibility may be shared with a technician). • Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager. • Prepares client education packets and brochures and is responsible for making sure that all handouts are prepared and in stock, and ready for immediate distribution to clients • Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Operational: • Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift no earlier than 5min or later than 5min past their scheduled time unless directed or approved. • Ensures the front office is clean and tidy, maintaining a professional appearance at all times. • Assists the Hospital Manager with special projects during slow times. • Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hospital Manager well in advance, so that inventory never runs out. • Maximizes schedule based on Doctor and time needed for an appointment. • Makes overdue reminder calls to clients. • Assists Hospital Manager with additional clinic tasks as needed. Financial: • Provides cost estimates and prepares client invoices while informing clients of credit policies and any outstanding balances. • Enters charges accurately into the computer using appropriate codes and take client payments. • Closes out and records credit card receipts daily. • Prints daily and monthly computer reports and reconciliation. • Balances out cash drawer at completion of day's business, prepares bank deposits, runs end of day reports in Impromed, completes daily reports in computer to close totals for the day. • Medical: • Basic Knowledge of medical terms and pharmaceutical names • Performs over the counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs including medical products such as microchips and can assist with pet insurance • Knowledge of patient breeds and temperaments • Assists front technician in filling prescriptions with appropriate medication, providing routine instructions to owners on the proper administration of the medication when needed. • Assists the Exam Room Technician when necessary. It may be necessary for this position to assume the technician's responsibilities in her/his absence; therefore, you must be familiar with many of the duties of this position. • Conveys the clinic message related to Quality Patient Care and helps educate the client with non-medical patient care. Qualifications: Knowledge, Skills, and Abilities Knowledge: • Telephone etiquette and Client Service Excellence • Basic veterinary medical knowledge, including products and services, is desired • English language and written skills required • Familiar with the use of policies, reports, and form completion Skills: • Excellent telephone skills • Excellent oral and written communication skills • Interpersonal skills including working in a team environment • Handling difficult situations including emergencies • Basic computer skills (Microsoft Office, E-mail, and AVImark experience preferred) • Strong organizational skills with ability to multi-task and still attend to details • Typing skills (accuracy) • Payment handling and basic finance skills Abilities: • Professional and courteous • Flexible • Willingness to learn • Ability to remain calm under pressure • Attention to detail • Time management • Works well in team and fast-paced environment • Adherence to procedures and protocols • Takes initiative Qualifications: Education/ Experience • High school diploma • Prior client service experience in related area preferred but not required Training Each CSR will have a 4 week or on the job training program at the beginning of employment at Bridge City Animal Hospital. At the completion of which she/he should be able to perform the duties required of the position. Additional training can be offered as needed to any CSR to help enhance her/his skills and efficiency in a specific area.

Best Match

CSR

Community Veterinary Partners Bridge City, TX

Job Description Job Description Bridge City Animal Hospital Customer Service Representative (CSR) Job Summary The Customer Service Representative’s main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the CSR is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved. The Client Service Specialist reports to the Hospital Manager and in his/her absence, the Managing doctor. Job Duties and Responsibilities Client Service: Before a Visit • Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address needs of perspective clients. • Schedules client appointments and addresses client questions including calling clients back. • Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate. • Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians’ time. • Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water). • Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc. • Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies. • Demonstrates a full working knowledge of Impromed procedures and functional applications. Client Service: During a Visit • Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure. • After preparing patient’s chart, communicates with front technician as to the client’s needs, and follow through to be certain that the client’s needs are taken care of. • Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc. • Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor. • Assists emotional and/or grieving clients by escorting them to a private area. Demonstrates empathy for clients’ companion animals. Uses a variety of techniques shown in training, to reassure distressed pet owners. • Completes all filing, including paid invoices, radiographs, lab reports, and correspondence. • Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital. Also counsels clients as to payment options, and helps clients to fill out any necessary paperwork such as Care Credit applications or promissory notes Client Service: Following a Visit • Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone. • Follows up with clients via phone after a patient visit/surgery or to schedule a doctor recommended treatment (This responsibility may be shared with a technician). • Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager. • Prepares client education packets and brochures and is responsible for making sure that all handouts are prepared and in stock, and ready for immediate distribution to clients • Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Operational: • Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift no earlier than 5min or later than 5min past their scheduled time unless directed or approved. • Ensures the front office is clean and tidy, maintaining a professional appearance at all times. • Assists the Hospital Manager with special projects during slow times. • Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hospital Manager well in advance, so that inventory never runs out. • Maximizes schedule based on Doctor and time needed for an appointment. • Makes overdue reminder calls to clients. • Assists Hospital Manager with additional clinic tasks as needed. Financial: • Provides cost estimates and prepares client invoices while informing clients of credit policies and any outstanding balances. • Enters charges accurately into the computer using appropriate codes and take client payments. • Closes out and records credit card receipts daily. • Prints daily and monthly computer reports and reconciliation. • Balances out cash drawer at completion of day’s business, prepares bank deposits, runs end of day reports in Impromed, completes daily reports in computer to close totals for the day. • Medical: • Basic Knowledge of medical terms and pharmaceutical names • Performs over the counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs including medical products such as microchips and can assist with pet insurance • Knowledge of patient breeds and temperaments • Assists front technician in filling prescriptions with appropriate medication, providing routine instructions to owners on the proper administration of the medication when needed. • Assists the Exam Room Technician when necessary. It may be necessary for this position to assume the technician’s responsibilities in her/his absence; therefore, you must be familiar with many of the duties of this position. • Conveys the clinic message related to Quality Patient Care and helps educate the client with non-medical patient care. Qualifications: Knowledge, Skills, and Abilities Knowledge: • Telephone etiquette and Client Service Excellence • Basic veterinary medical knowledge, including products and services, is desired • English language and written skills required • Familiar with the use of policies, reports, and form completion Skills: • Excellent telephone skills • Excellent oral and written communication skills • Interpersonal skills including working in a team environment • Handling difficult situations including emergencies • Basic computer skills (Microsoft Office, E-mail, and AVImark experience preferred) • Strong organizational skills with ability to multi-task and still attend to details • Typing skills (accuracy) • Payment handling and basic finance skills Abilities: • Professional and courteous • Flexible • Willingness to learn • Ability to remain calm under pressure • Attention to detail • Time management • Works well in team and fast-paced environment • Adherence to procedures and protocols • Takes initiative Qualifications: Education/ Experience • High school diploma • Prior client service experience in related area preferred but not required Training Each CSR will have a 4 week or on the job training program at the beginning of employment at Bridge City Animal Hospital. At the completion of which she/he should be able to perform the duties required of the position. Additional training can be offered as needed to any CSR to help enhance her/his skills and efficiency in a specific area.

Jobs in Bridge City